QuEST Forum News

Enter Now for the 6th Annual Sustainability Award!

Enter Now! After running an assessment on the Assessor Sustainability tool, click the button to be included to participate in the 2020 Sustainability Awards. The deadline to submit an entry is Friday, 28 August 2020. The awards will be pres...

Enter Now for the 6th Annual Sustainability Award!

Enter Now! After running an assessment on the Assessor Sustainability tool, click the button to be included to participate in the 2020 Sustainability Awards. The deadline to submit an entry is Friday, 28 August 2020. The awards will be pres...

Sriram Srinivasaraghavan (Sriram) appointed Co-Chair for the India Hub

Sriram Srinivasaraghavan (Sriram) has been appointed as the Co-Chair for the India Hub. Sriram is Delivery & Operations Head for Communication Media & Information Services at Tata Consultancy Services Ltd (TCS), concentrating on Aus...

Global Sustainability Winners Featured in Time Square

Last month we posted several photos on our Facebook page regarding the six winners of our third annual Global Sustainability Awards. To promote this accomplishment, we took it one step further and decided to post the winners and their pi...

What’s New in IGQ: Workgroup Monthly Update

RHB R6.1 will be sent out for vote in conjunction with the executive board elections Meetings will be held to discuss the EMEA KPI sub-team’s new measurement framework proposal Security Resources Guide has been updated and reviewed. The d...

AB/CB Subteam News!

CB Mandatory Training on the Horizon – what you need to know! One of the Validation Audit Project actions included mandatory training for the currently qualified CB auditors. Its purpose is to address: Insufficient General Training Softgr...

Japan Hub October Meeting

QuEST Forum’s Japan Hub held the 4th regular meeting of 2017 on October 10th at NOKIA’s Tokyo headquarters in Roppongi with 18 participants following the monthly call of Japan Hub October Update with GBE. We shared and discussed the inf...

Vote Now! QuEST Forum 2018 Executive Board

Voting is now open for the 2018 QuEST Forum Executive Board Election. Your vote is needed by 24 November 2017. Please remember to work through your Primary Voter when submitting your company’s vote. To Vote: Login to the QuEST Forum Membe...

Now Accepting 2018 Work Group and Region Nominations

QuEST Forum will be holding the 2018 Work Group and Regional Leadership elections in December and we are now accepting nominations for the position of Chair and Vice Chair for the following Work Groups and Regions: Global Business Excellenc...

QuEST Forum Names Ben Jernigan as Fellow

NOKIA Quality Manager and Four-Time Recipient of QuEST Forum’s CEO Award Joins an Already Impressive Roster of Fellows QuEST Forum proudly announced that Ben Jernigan has been named as QuEST Forum’s newest Fellow. This coveted achieveme...

Enter Now for the 4th Annual Sustainability Award!

Enter Now! After running an assessment on the QuEST Sustainability Assessor tool, click the button to be included to participate in the 2018 Sustainability Awards. The deadline to submit an entry is Monday, 14 May 2018. The awards will be p...

TIA and QuEST Forum Announce Merger

Move Reflects Strategy to Broaden Services and Expertise for Accelerating Connectivity The Telecommunications Industry Association (TIA), the leading association representing the manufacturers and suppliers of high-tech connectivity networ...

New Study Finds Mobile Operators at Risk of $72 Billion Loss Due to Churn

Mobile user experience integrated with simultaneous technical data identifies why people leave carriers and what can be done to retain them QuEST Forum today announced a breakthrough in customer analytics for telecom operators looking to re...

Alan Rutterford – QuEST Forum’s Newest Fellow

QuEST Forum, a global organization dedicated to quality and sustainability in the ICT community, is pleased to announce its newest recipient of the prestigious QuEST Forum Fellows Award. This individual was recognized amidst their peers dur...

QuEST Forum Announces Todd Miller as Board Vice-Chair

Todd Miller, Vice President of Infrastructure Operations at Centurylink, has been announced as QuEST Forum’s new Executive Board Vice-Chair. Todd brings to this position 30 years of valuable industry experience and a true dedication t...

QuEST Forum Announces New Legends Award Recipient

SHENZHEN, CHINA (March 20, 2017) – QuEST Forum has announced a new recipient of the organization’s highest honor, the Legends Lifetime Achievement Award. Jack Pompeo received the award during the 2017 APAC Conference’s Executi...

Japan Hub Kicked off the Regular Meeting of 2017

After the monthly teleconference with GBE Workgroup leaders, QuEST Forum’s Japan Hub held the 1st regular meeting in 2017 on Feb. 14th at Fujitsu Tokyo headquarters with 14 participants. We shared and discussed the information of latest a...

Cyber Security Is Not A Tech Issue! Strategies & Best Practices for Today’s Volatile Landscape

Small Business Webinar: Cyber Security Is Not A Tech Issue! Strategies & Best Practices for Today’s Volatile Landscape The small business Standing Committee of QuEST Forum presents James Ketner with AT&T and Cindy Kazee with Unive...

QuEST Forum Announces its 2017 Executive Board

PLANO, Texas, Jan. 30, 2017 – QuEST Forum has formally announced the members of its 2017 Executive Board. This distinguished group of leaders, chosen by the over 200 QuEST Forum member companies, will contribute their industry knowled...

QuEST Forum Welcomes its Newest Fellow

QuEST Forum, a global organization dedicated to quality and sustainability in the ICT community, is pleased to announce its newest recipient of the prestigious QuEST Forum Fellows Award. This individual was recognized amidst their peers dur...

QuEST Forum Enters 2017 With Exciting New Organizational Changes

PLANO, TX – January 1, 2017 – With the retirement of QuEST Forum’s former Chief of Staff, Don Irvine, comes the appointment of his successor, Rebecca McVeigh. Rebecca possesses years of experience as a decorated event planner....

Drones Help P3 Interference Busters Improve Mobile Service Quality

Unmanned Aerial Vehicles Give Engineers a Bird’s Eye View of Cellular Antenna, RF Patterns MORRISTOWN, N.J. (November 1, 2016) Building on its reputation for using the latest tools to monitor and enhance wireless network quality, P3 Group...

QuEST Forum India Hub Hosts Another Successful Conclave

The India Hub conducted a very successful conclave on 30th November 2016. Thirty three participants from member as well as non member companies participated in the full day event. That morning, three hours were spent sharing IOT perspective...

Scope/Certificate Webinar Now Posted

The AB/CB Subteam recently recorded the Scope/Certificate Webinar that helps explain the documentation requirements for an organization’s scope statement, TL 9000 certificate and TL 9000 profile. These requirements are specified in RHB Re...

Japanese Version of RHB6.0 Published and 2nd TL 9000 Seminar Held in Tokyo

The Japan hub is pleased that we announce TL 9000 Translation Committee and JSA (Japan Standards Association) have published the bilingual English-Japanese Requirement Handbook (R6) on November 18th, 2016. Japan Hub and CIAJ held 2nd TL 900...

2017 Work Group and Regional Leadership Elections

Dear QuEST Forum Members, QuEST Forum will be holding the 2017 Work Group and Regional Leadership elections in December and we are now accepting nominations for the position of Chair and Vice Chair for the following Work Groups and Regions:...

9 Unexpected Benefits of Integrating Sustainability Into Your Company’s Core Strategy

For years, sustainability has been considered as a cost component or something that will, at best, save some money on electricity and water bills. Traditionally, the emphasis has been on up-front costs. However, integrating sustainability i...

A Message From the CEO

Last month in Nashville, QuEST Forum hosted our first ever Service Providers Summit. What a successful event! Each day was packed with informative presentations and engaging speakers, then capped off with enjoyable networking dinners and ev...

QuEST Forum Announces Second Annual Global Sustainability Awards Winners

DALLAS, TX (June 6. 2016) — QuEST Forum, a global organization dedicated to quality and sustainability in the ICT community, named today the winners of its Second Annual Global Sustainability Awards. This honor recognizes organization...

QuEST Forum Japan Hub May Meeting

Japan Hub members held the monthly teleconference with GBE WG leaders on May 10th, 2016 (JST) at NOKIA’s Tokyo headquarter. The activities of Japan Hub were reported as May update. QuEST Forum’s Japan Hub held their regular quar...

New P3 App Puts Wireless Carrier Claims to the Test

“U get” App Puts a Network Drive Test in Your Pocket P3 group, the global company that set the worldwide standard for wireless network benchmarking, testing and measurement, today announced the launch of U get, a smartphone app ...

Three Critical Success Factors for the Sustainability Journey

Three Critical Success Factors for the Sustainability Journey It is often written that the journey of a 1,000 miles starts with a single step. Over the last two years members of the QuEST Sustainability Initiative (SI) have had the pleasu...

Anonymous Post-Audit Feedback Summary Communication

By AB/CB Subteam dated April 22, 2016 AB/CB completed the review of the anonymous post-audit feedback on April 8, 2015. Below is a summary of the input along with noted highlighted items of interest for ABs and CBs. The below data was col...

A message from the CEO

To our valued members: 2016 has, without a doubt, been a year of change for QuEST Forum. While remaining focused on quality and standards in ICT, we have extended ourselves in a number of new directions as we strive towards our 2020 Vision ...

2016 Annual Member Value Survey. We want your feedback!

Earlier this month, we launched our annual Member Value Survey. The goal of the program is to continually increase the value of membership in QuEST Forum. The survey focuses on key programs, initiatives, and resources such as best practices...

Service Providers Summit and Work Groups

Don’t miss the opportunity to engage with multiple organizations about the near future regarding network deployment and management. Join us at this insightful event where we will provide attendees with a forum for open discus...

QuEST Forum India Hub Host Successful Conclave

QuEST Forum’s India Hub held their first Conclave of 2016 on March 9th, at NOKIA’s Gurgaon office just outside of New Delhi. The theme for this conclave was Economic Gains & Benefits through TL 9000. The event was a well-attended su...

TL 9000 Training

QuEST Forum provides comprehensive training courses, both instructor-led and web-based, on a range of topics geared to all levels of TL 9000 adoption and implementation. The curricula and materials for these training courses are developed a...

New newsletter allows members to submit and promote to QuEST Forum membership

As QuEST Forum embarked on the start of 2016, we began evaluating ways to better serve our members. We took note of your feedback and began determining how to make 2016 QuEST Forum’s best year yet! One area we received heavy feedback on w...

2016 Annual Member Value Survey Launching This May!

Your feedback is important! This May, we will be launching our annual Member Value Survey. The goal of the program is to continually increase the value of membership in QuEST Forum. The survey will focus on key programs, initiatives, and re...

QuEST Forum Names Four New Fellows Award Recipients

PLANO, TX (February 1, 2016) –QuEST Forum, a global organization dedicated to quality and sustainability in the ICT community, is pleased to announce four of its newest recipients of the prestigious QuEST Forum Fellows Award. These indivi...

Industry Leaders Join Forces in a Global Initiative to Improve the Wireless Customer Experience

FOR IMMEDIATE RELEASE Industry Leaders Join Forces in a Global Initiative to Improve the Wireless Customer Experience PLANO, TEXAS (March 1, 2016) QuEST Forum, P3 Group and Metrinomics today announced a strategic partnershi...

QuEST Forum Announces Two New Legends Award Recipients

DALLAS, TX (February 1, 2016) – QuEST Forum has announced two new recipients of the organization’s highest honor, the Legends Lifetime Achievement Award. JoAnn Brumit, CEO – KARLEE and Sue Clancy, President – BIZPHYX, Inc. r...

QuEST Forum Announces 2016 Executive Board

PLANO, Texas, Feb. 1, 2016 — QuEST Forum has formally announced the members of its 2016 Executive Board. This distinguished group of leaders, chosen by the over 200 QuEST Forum member companies, will contribute their industry knowle...

QuEST Forum’s India Hub Holds a Successful Best Practice Conclave

5 Nov 2015 | Cognizant Technology Solutions, Chennai QuEST Forum Best Practice Conclave (India hub) the quarterly event of the QuEST India Hub was hosted this time at Cognizant Technologies Solutions, Chennai. The conclave acts a medium to ...

TL 9000:2016 Requirements Handbook (R6) Available NOW!!

TL 9000:2016 Requirements Handbook (R6) Available NOW!! As you hopefully know, the Integrated Global Quality (IGQ) Working Group has recently completed content changes on a new revision of the TL 9000 Requirements Handbook, TL 9000:2016 (R6...

QuEST Forum Names Jack Pompeo as Fellows Recipient

QuEST Forum Names Jack Pompeo as Fellows Recipient Huawei Corporate Quality Director and 30-year ICT industry veteran is recognized for more than 10 years of ICT contributions and dedication to QuEST Forum. DALLAS, TX (23 September 2015) �...

QuEST Forum Names Four ICT Leaders As Fellows Recipients’

QuEST Forum Names Four ICT Leaders As Fellows Recipients’ Four ICT industry leaders honored at QuEST Forum’s 2015 Americas Best Practices Conference for their outstanding performance and contributions to ICT quality. DALLAS, TX (15 Sept...

QuEST Forum Announces Legends Lifetime Achievement Award Recipient

QuEST Forum Announces Legends Lifetime Achievement Award Recipient Satoshi Ikeuchi, ICT industry leader and long-time QuEST Forum supporter honored. DALLAS, TX (September 15, 2015) – QuEST Forum today announced that it awarded its highest...

Winners Announced for QuEST Forum’s First Annual Sustainability Awards

Winners Announced for QuEST Forum’s First Annual Sustainability Awards DALLAS, TX (15 September 2015) – QuEST Forum, a global organization dedicated to quality and sustainability in the ICT community, today named the winners of its Firs...

Post-Audit Feedback

Laura Coplon Quality Assurance Manager, Coriant July 2015 OSWG approved the implementation of a Post-Audit Feedback Survey to gather anonymous input from auditors, auditees and observers on recent external audit experiences for impro...

QuEST Forum Names Ashok Dandekar as Fellow

QuEST Forum Names Ashok Dandekar as Fellow Fujitsu Quality Director, TL 9000 author and 15 year veteran of QuEST Forum joins an already impressive roster of Fellows. PLANO, TX USA – 29 April 2015 – QuEST Forum today announced Ashok Dand...

“Join Me in My QuEST” – Megan Crawley explains.

Megan Crawley Executive Director, Business Development for QuEST Forum talks about the new member referral program and contest - Join Me in My QuEST! What is it? How to submit a referral? Rewards for individual members and companies......

The time is now! Sign-up for CoPQ Benchmarking

Hello QuEST Forum members! The time is now! Sign-up for CoPQ Benchmarking! This is your chance to play an active role in deepening the ICT industry’s understanding of a hot topic – the cost of poor quality (CoPQ). CoPQ presents us with ...

QuEST Forum Announces Newest Fellows

QuEST Forum Announces Newest Fellows Members from Cisco, The DESARA Group, and Alcatel-Lucent are recognized for their experience and contributions to the ICT industry. PLANO, TX USA – 27 January 2015 – QuEST Forum today announced the f...

QuEST Forum Announces 2015 Executive Board

DALLAS – 26 January 2015 – QuEST Forum today announced its 2015 Executive Board. This engaged leadership team will contribute to the association’s growth and help oversee currently established ICT initiatives, including TL 9000. “Qu...

QuEST Forum Announces 2014 Executive Board

DALLAS – 10 February 2014 – QuEST Forum today announced its Executive Board for 2014. This includes the officers, directors and executive contributors. This engaged leadership team will be guiding all currently established QuEST Forum a...

A Message from our Chair

While the end of the year brings a time to rest and reflect, it is the beginning of the New Year that brings us the greatest hopes and renewed energies. 2014 was an evolutionary year for the QuEST Forum. We grew in every way… size of m...

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