EMEA Regional Conference Speakers
Some of the ICT industry’s most exciting thinkers, leaders and visionaries will share their wisdom and inspire you on the EMEA Regional Conference stage.
Keynote Presenter
MJ Petroni is a consultant and researcher based in San Francisco, California. He is the owner and founder of Causeit…Read full bio!
Keynote Presentations: Cyborgs and the Social Network of Things;
Full Spectrum Innovation: Digital Business in Action
Executive Presenters
Ashok Dandekar (Fujitsu) has been with Fujitsu for 19 years. Prior to Fujitsu, he worked at AT&T Bell Labs for eight years…Read full bio!
Executive Presentation: The Cost of Poor Quality
Maria Eriksson (Eriksson) is appointed Senior Director of Performance Frameworks within Ericsson including responsibility…Read full bio!
Executive Presentation: Networked Society – Story to be Continued
Michael Fritz (Fraunhofer Institute) joined Fraunhofer-Gesellschaft für angewandte Forschung e.V. in September 2014 in the newly set-up…Read full bio!
Executive Presentation: Automotive Services and Communications Technologies, a Brief Look into the Future
Hans-Thomas Hengl (Fraunhofer Institute for Embedded Systems and Communication Technologies ESK)
Executive Presentation: Connected Car Display
Satoshi Ikeuchi (Fujitsu) currently serves as SVP, Network Business Group in Fujitsu Ltd. in Japan. From 2006 through 2010…Read full bio!
Executive Presentation: Driving Networks Forward to the Hyper-Connected World
Markus Kinnunen (Elisa) is head of Mobile Access Rollout and member of Mobile Network Services Management Team…Read full bio!
Executive Presentation: Customer Delight Created by Co-Operation between Supplier and Operator
Yasser Nafei (LG Electronics) is Senior Vice President at LG Electronics USA. Mr. Nafei joined LG in 2010 and currently oversees…Read full bio!
Executive Presentation: Congratulations, You’re Hired as Chief Quality Officer…Now What Should You Do!
Mats Nilsson (Ericsson) is a well-known industry veteran with more than 25 years of front line experience in mobile…Read full bio!
Executive Presentation: Continuous Multilayer Protection: Operationalizing a Security Framework
Antero Päivänsalo (NOKIA) is an IT and business process leader with 15+ years of managerial experience…Read full bio!
Executive Presentation: How to Manage the Quality of Cybersecurity
Neslihan Peker (TurkCell) has worked at Turkcell for 13 years, the last 10 years as Customer Experience…Read full bio!
Executive Presentation: Customer Engagement Program
Sankaran “Ram” Ramanathan (Verizon Wireless) is currently Director – Supply Chain Device Quality at Verizon Wireless…Read full bio!
Executive Presentation: Organizational Readiness for NextGen
Erja Sankari (NOKIA) is head of Oulu Factory and member of Finland Country Management Team representing GOPS…Read full bio!
Executive Presentation: Customer Delight Created by Co-Operation between Supplier and Operator
Hans Jürgen Schmolke (Metrinomics) has over 20 years experience in worldwide customer feedback programs for global…Read full bio!
Executive Presentation: Subjective KPIs for Higher Customer Loyalty
Dirk Schulz (Vodafone) is a German Engineer for Telecommunication and Master of Business Administration…Read full bio!
Executive Presentation: The Power of Collaboration: Remote Video Acceptance for ICT Deployment
John Wronka (Alcatel-Lucent) is a Senior Director of Alcatel-Lucent’s Corporate Quality Management System and TL 9000/ISO…Read full bio!
Executive Presentation: Quality in the Clouds – a Vision for Network Function Virtualization
KPI Work Group Team Update Presenters
Christina Birkehammar (Ericsson) M.Sc, DIHM, is senior strategic product manager and User-experienced Service…Read full bio!
KPI Team Update Presentation Customer Experience & Framework / Managed Services & Services Focused KPIs
Maria Eriksson (Ericsson) is appointed Senior Director of Performance Frameworks within Ericsson including responsibility…Read full bio!
KPI Team Update Presentation Customer Experience & Framework / Managed Services & Services Focused KPIs
Colm O’Keeffe (Alcatel-Lucent) is a senior manager with more than 20 years experience in the Computer and Telecommunications…Read full bio!
KPI Team Update Presentation Customer Experience & Framework / Managed Services & Services Focused KPIs
Keith Scanlon (Ericsson) works as Principal of Ericsson Operational Excellence (OE) Lab, the benchmarking and best-practice…Read full bio!
KPI Team Update Presentation Customer Experience & Framework / Managed Services & Services Focused KPIs
Best Practices Presenters
Derek Chen (Hong Kong Telecom) is AVP of Customer Service and his teams are responsible for delivering premium service to High Value…Read full bio!
Best Practices Presentation: Increasing Revenue Through Improved Customer Experience
Jonathan Hopkinson (Huawei) is a member of the customer experience management team within Huawei’s Global Technical…Read full bio!
Best Practices Presentation: Increasing Revenue Through Improved Customer Experience
Michael Huthart (ADVA Optical Networking) Operations Director, has worked for ADVA Optical Networking since 2009. During this time…Read full bio!
Best Practices Presentation: Sustainability Thinking Pays Off; New Framework Drives Game-Changing Ideas
Ronan Kelly (ADTRAN) brings over 19 years’ experience in the telecom industry. With first-hand experience deploying…Read full bio!
Best Practices Presentation: Into the Wild, Moving Telecoms Equipment Outdoors
Dan O’Connell (Xilinx) is the program manager for Customer Experience of Software Products for Xilinx…Read full bio!
Best Practices Presentation: Kudos Aristotle: Using Ethos, Logos & Pathos to Improve the Xilinx Customer Experience
Mehiar Qaoud (Emirates Integrated Telecommunications Company) is the senior manager of the Commercial Governance unit in Commercial department…Read full bio!
Best Practices Presentation: How TL 9000 Helped in Fixing The Factory
Umesh Vyas (Tata Communications) is a renowned Business Transformation and Quality professional & thought leader, he has around…Read full bio!
Best Practices Presentation: Achieving Best-in-Class Customer Experience through Effective Product Launch
TL 9000 Workshop Presenters
Ken Koffman (JDSU) is a customer-focused results-oriented executive with an excellent technical background and over 30…Read full bio!
Workshop: TL 9000 Knowledge Sharing: Status of Requirements Handbook
Alan Rutterford (Excel Partnership UK) is an experienced trainer and implementer of management systems and business improvement…Read full bio!
Workshop: Jump Start into TL 9000 Workshop
John Wronka (Alcatel-Lucent) is a Senior Director of Alcatel-Lucent’s Corporate Quality Management System and TL 9000/ISO…Read full bio!
Workshop: TL 9000 Knowledge Sharing: Status of Requirements Handbook