EMEA 2017 Featured Speakers

Véronique Kaploun

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Chief Operating Officer











Véronique Kaploun is a co-founder of Metrinomics and she currently leads the company’s operations. Metrinomics is an independent consultancy established in 2001 and based in Berlin. It supplies essential tools and services to support the implementation of Customer Experience programs at major global companies.

Véronique’s role encompasses the design and operations of worldwide customer experience programs.  She is responsible for setting up measurement frameworks, survey execution, analytics, and client consulting.  Her work encompasses the complete value chain from the supplier to the customer, helping to identify opportunities for greater efficiency gains and cost reductions.

She has more than 20 years experience in B2B research , with a specific focus on high tech markets and telecommunication. Véronique graduated in both France and Germany with a Master’s degree in International Business.