Senior Director for Analytics
Jonathan Hopkinson is the Senior Director for Analytics within Huawei Global Technical Services. He seeks to help the telco industry to fully leverage its rich data assets.
As a leader of the TM Forum Customer Centricity area, he has been instrumental in defining Customer Experience Metrics, plus Customer Experience Maturity, Lifecycle and ROI Models.
Formerly Head of GSM/UMTS Development at Motorola, Jonathan has over 25 years experience of wireless R&D, service development and customer care. Jonathan holds over 10 granted patents covering wireless network performance, and is a certified NPS practitioner.