QuEST Forum’s product development process initiative develops and delivers complementary products and services that enable continued improvement and awareness of quality in the ICT industry, so that we can continue to build our reputation as the global force for ICT quality and reliability, along with our membership and revenue.
|• Work with QuEST Forum Academy to identify revenue potential for new course offerings.
• Restart review and evaluation of TL 9000 Implementation Guide, and launch it as a QuEST Forum product. Evaluate marketing opportunities for this valuable support to organizations interested in TL 9000.
• Develop QuEST Forum Academy small business program course section.
• Develop TL 9000 registrant, a client-based tool that will allow comparison of a company’s TL 9000
data with data from QuEST Forum generated performance data reports.
|• Through QuEST Forum Academy internship program, provided three students with laptops to perform real work assignments with member companies.
• Developed architecture and IT infrastructure toolbox to allow QuEST Forum to provide benchmarking services to non-members and TL 9000 certified organizations.