Cell Tower Quality and Reliability

The innovation of the ICT industry is unlimited, but new ideas and technology can only be as successful as the wireless networks that support them. QuEST Forum’s cell towers and site management initiative seeks industry leaders’ input to clarify and prioritize current wireless site installation quality, safety, and performance reliability issues. The findings will drive recommendations for future QuEST Forum initiatives to improve wireless sites.

This initiative provides the industry with predictive indicators of quality of service provided to customers, appropriate measurements for TL 9000, as well as benchmarking and reporting on these indicators and the best practices that drive them.

In 2014, the initiative focused on developing safety, quality, and reliability requirements and metrics for a new tower construction product category. The team includes more than 30 QuEST Forum member and non-member service providers, installation contractors, architecture and engineering firms, OEM suppliers, and other industry organizations.

2015 Objectives

2014 Accomplishments

• Continue to improve the quality and reliability of wireless installations by identifying effective metrics and best practices.
• Clarify QuEST Forum’s role in improving safety in the tower construction industry, engage additional participants from EMEA and APAC, and maintain active participation from both member and non-member companies as well as other industry organizations.
 • Conducted a benchmark study for wireless installation services, using current installation product category metrics. The benchmark study led to a new product category, tower construction, which will be included in the new, 5.2 release of the TL 9000 Measurements Handbook.
• Formed a safety sub-team that includes representatives from the National Association of Tower Erectors as well as other tower safety organizations and EHS. This group focused on improving safety in construction of wireless sites, developing safety metrics and certification programs for companies and individuals performing wireless construction and installation services.
• Identified top installation issues experienced on wireless sites, detailing the most common and critical technical and safety issues through an anonymous survey.

 Cell Tower Quality and Reliability