Hello QuEST Forum members!
The time is now! Sign-up for CoPQ Benchmarking! This is your chance to play an active role in deepening the ICT industry’s understanding of a hot topic – the cost of poor quality (CoPQ).
CoPQ presents us with an exciting opportunity. Leveraged properly, it is a powerful way to boost business performance. CoPQ’s largely untapped potential motivated QuEST Forum’s Executive Board to unanimously approve it as a strategic initiative last September.
Now, we are ready to benchmark – and we invite you to play a part.
We will benchmark five KPIs that were identified by the survey of QuEST Forum member companies late last year. These are:
- Customer reported defects
- Software defects
- Hardware repair
You will receive a formal benchmarking invitation along with descriptions of the KPIs’ scope and definition.
Please be assured your involvement in benchmarking will in no way compromise your company’s sensitive information:
- KPI data will be reported as normalized units to ensure no actual costs are divulged.
- You will submit your data directly to UTD, so it will never be seen by other member companies.
- Information in UTD’s database is not attached to any company name.
Don’t miss the chance to strengthen linkages between quality and business performance. Be sure to take advantage of this opportunity to explore the promise and potential of CoPQ! Please contact Ben Jernigan to get involved!