Overview

QuEST Forum's governance, maintenance of TL 9000 requirements and measurements and development of industry best practices are carried out by volunteers from member companies. The volunteers are organized into four work groups, Global, Integrated Global Quality Requirements and Measurements (IGQ), Telecom Business Excellence (TBE) and Oversight.

Work Groups

The Work Groups are charged by the Executive Board with carrying out the following strategic objectives:

• Promote a collaborative global and regional forum of industry leaders
• Identify and share best practices to improve operational performance
• Harmonize global industry quality management system requirements and measurements
• Capture and benchmark key industry performance data to drive improvement of end-customer experience
• Develop new products and services

Each work group consists of an elected Chair, Vice-Chair and an appointed secretary. Cross-functional working committees and sub-teams manage and execute specific projects and initiatives. Given the geographically dispersed nature of the organization, team members operate and communicate via a combination of periodic face-to-face meetings, teleconferences, web conferences, and online tools.

Click here to participate in the work groups and its working committees.

2010 Member Representatives

The Member Representatives support the Executive Board Chair, Vice Chair and Chief Operating Officer. Their responsibilities include the development of a network of informal advisors/thought leaders within the member segments to support product development and to assist with the recruitment of future leaders. As representatives of their constitute segments, the Member Representatives will operate as part of the Leadership Council independent of the Executive Board.

Member Representative, Supplier Sheronda Jeffries, Cisco

Member Representative, Service Provider Beth Ford, AT&T