Industry Reports

QuEST Forum is committed to vigorously pursuing innovative and effective solutions for the current and future quality environment and as the keeper of the TL 9000 data, QuEST Forum is in the unique position to quantify the state of telecom industry quality. Since the amount of TL 9000 data is vast, covering 47 TL 9000 measurements, 126 product categories, and 869 registrations, as a starting point, this study focuses on a single TL 9000 measurement, On Time Delivery, across a sample of representative product categories over a two-year period, 2007-2008.

Download the On-Time Delivery Measurement Study.