Post-Audit Feedback

Laura CoplonLaura Coplon
Quality Assurance Manager, Coriant

July 2015

 

OSWG approved the implementation of a Post-Audit Feedback Survey to gather anonymous input from auditors, auditees and observers on recent TL9000_Logo.aiexternal audit experiences for improvement opportunities. Anonymous information provided may be used for possible improvements for TL 9000 or third-party oversight. Since the input is anonymous no response can be provided to anonymous submitters.

The survey is named “Post-Audit Feedback” and it is located in the following three places:

  1. TL 9000 site – At the bottom of TL Registration List
  2. TL 9000 – Under “All Resources” above FAQs
  3. QuEST Forum website resources under the subheading “TL 9000 Resources”

NOTE: This is not a channel for complaints. Formal complaints should be filed with the respective Accreditation Body or Certification Body per their complaint process.

Input from anyone on foregoing draft is most welcomed for enhanced clarity.

5 Responses to “Post-Audit Feedback”

July 21, 2015 at 4:36 pm, Tom Fortson said:

This is a great way to bring the survey to the attention of QF members in general!
Thanks Laura!!!

Reply

July 22, 2015 at 10:41 am, Louis Roscoe said:

An excellent non threatening vehicle for collecting performance perceptions that can be used to target change and improvement actions.

Reply

August 13, 2015 at 2:19 am, GEORGE VERGHESE said:

Excellent initiative to collect ‘voice of the customer’ for TL 9000 Registration, to know whether expectations are met from the Registration Assessment Services and how it is adding value to their business processes and their outcomes

Reply

February 03, 2017 at 8:53 am, Tao(Morris)Zhang said:

the feedback should be collected after assessment!

Reply

Leave a Reply

Your email address will not be published. Required fields are marked *