FOR IMMEDIATE RELEASE
Industry Leaders Join Forces in a Global Initiative to Improve the Wireless Customer Experience
PLANO, TEXAS (March 1, 2016) QuEST Forum, P3 Group and Metrinomics today announced a strategic partnership to provide customer experience management services to the wireless industry. Combining the unique capabilities of each organization, they will deliver end-to-end, unbiased, region-specific analyses of customer experience patterns and quality indicators that will create a new standard for the industry.
This new and innovative service will provide information from organizational and individual perspectives using proprietary tools from each company including:
- P3’s on-device wireless performance data
- Metrinomics’ customer experience indicators
- QuEST Forum’s anonymous benchmark measures
The end result will be summary reports with anonymous data, tracking best-in-class, worst-in-class and industry average performance.
“This unique combination of data will arm wireless service providers, device manufacturers, infrastructure suppliers and regulatory authorities with an end-to-end solution with the potential to revolutionize the way they do business,” said Fraser Pajak, CEO of QuEST Forum.
About QuEST Forum
QuEST Forum, a global organization focused on quality and standards in ICT, performs anonymous benchmarking in various aspects of the industry. The organization, proactive in its response to the demands of this ever-evolving industry, has the unique ability to quickly develop new areas of study specific to the needs and interest of their members. Wireless infrastructure, customer experience, handset quality and sustainability are a few recent areas of focus. QuEST Forum also provides certification and accreditation of measures through TL 9000, the ICT Quality Management System standard. For more information visit http://www.questforum.org/.
P3 Group is a global consulting, engineering and testing services company with a rapidly growing team of more than 3,000 consultants and engineers working to develop and implement innovative solutions to today’s complex technology challenges. It is recognized worldwide as the completely neutral authority on network quality. Using proprietary hardware and software, P3’s innovative and unique smartphone apps combine in-situ customer experience measurements and objective performance data with advanced analytics and strategy to provide critical insights that optimize networks and boost profits. For more information visit http://www.p3-group.com/.
Metrinomics is a customer experience management (CEM) company, with a focus on the value chain across B2B and B2C markets. Placing the customer at the center and making them the driving force of an ongoing adaptation process, Metrinomics has developed a system to track key metrics proven to directly impact the wireless customer experience. They use this data to track an individual company’s performance against their proven measures, supplying them with a complete set of applications that lead to organizational action and change based on customer feedback. For more information visit http://www.metrinomics.com/.
Megan Crawley for QuEST Forum
Lynette Viviani for P3
Bettina Jäger for P3
Andrew Bennett for Metrinomics