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Telecommunication Industry Association (TIA)
Fraser Pajak is the COO of Telecommunication Industry Association (TIA), a non-profit organization with a vision to “be the global force for improving quality of products and services delivered to customers of information and communication technologies (ICT)”. QuEST Forum’s membership is comprised of companies from around the world, collaborating around a common passion for quality and administering the highly respected industry standard known as TL 9000.
Fraser, a QuEST Forum board member since 2007, has over 30 years’ experience in the industry. Previously Fraser was the VP of National Service Infrastructure Support for TELUS Communications where he directed a team of approximately 1200 of the most highly skilled technical people in Canada. Fraser’s team took care of incident management, escalation, resolution, root cause analysis, change management and service performance for the wireline, wireless, internet and TV networks and data centers across Canada.
In his spare time Fraser likes spending time with his wife Maggie and their four children as well as flying his airplane, snowboarding and waterskiing.