- by Megan Crawley on
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Vice Director of Network Operations Center
China Mobile Zhejiang Company
Zhao Wei has been working in China Mobile since 1998, and now is the Vice Director of Network Operations Center of China Mobile Zhejiang Company.
As one of the pioneers of mobile internet and data service operations management in China Mobile, he has led several projects and helped the group to successfully solve the problems encountered in this area, and has won several scientific and technological progress awards of China Mobile group.
From 2012 to 2016, Zhao Wei was devoting himself as the main leader to the first NOC to SOC transform project in China Mobile Group. By setting up a new service quality evaluation architecture based on customer experience in Zhejiang, China Mobile Zhejiang Company has achieved a major breakthrough in the operational and complaint handling efficiency improvement, and the overall experience enhancement of its end users