PRELIMINARY AGENDA

2010 EMEA Best Practices Conference Rescheduled

The 2010 EMEA Best Practices Conference is rescheduled for 13 - 14 July 2010 in Berlin, Germany. An Executive Board meeting and associated events as well as a KPI Work Group Meeting will take place on 12 July 2010. If you were registered for the April EMEA Best Practices Conference your registration will be automatically transferred to the conference in July unless you request a refund. Refund requests should be sent by Friday, 28 May to information@questforum.org. We look forward to seeing you in Berlin.

 

MONDAY 12 JULY EXECUTIVE BOARD & PRE-CONFERENCE EVENTS
11:30	Executive Board and EMEA Council Welcome Lunch – By Invitation Only
13:00	Executive Board Meeting - By Invitation Only
13:30	KPI Work Group Meeting
17:00	Break
17:30	Executive Roundtable and Networking Event – By Invitation Only
19:00	Meet in Hotel Lobby - Walk to Guy Restaurant (5-minute walk) Executive Board Dinner – By Invitation Only
21:30	Walk back to hotel

 

 Printable Version of the Agenda - Day 1 and 2

DAY 1 Tuesday 13 July 2010 EMEA BEST PRACTICES CONFERENCE (Day 1)
08:00	Registration & Breakfast
09:00	Conference Welcome Dr. Johannes Schuck, Director Central Quality Improvement, Alcatel-Lucent and QuEST Forum EMEA Chair
09:10	Welcome & Opening Remarks Fraser Pajak, VP National Service Infrastructure Support, TELUS Communications and QuEST Forum Executive Board Chair Emeritus
09:20	QuEST Forum: 2010 and Beyond Don Pickens, COO, QuEST Forum
09:45	Keynote Presentation: Making the Change, Tim Harden, President Supply Chain and Fleet Operations , AT&T and QuEST Forum Executive Board Vice Chair
10:30	Break
11:00	Executive Presentation: Going Smart & Green, Dr. Rainer Fechner, Vice President Bell Labs Germany, Alcatel-Lucent
11:30	Best Practice Speaker: Risks, Opportunities, and Success Factors in a New Business Reality, Antonio Ribeiro, Programme Manager, Risk and Sustainability, Det Norske Veritas
12:00	Best Practice Speaker: Building the Global Excellence Quality Brand, Towards Excellence in ZTE , Yang Guoxiong, Vice President Quality Control, ZTE
12:30	Lunch
14:00	Executive Presentation Achieving the Mission -- The Role of Continuous Improvements, Kevin Heering, Vice President Global Quality and Customer Satisfaction, ADTRAN
14:30	Best Practice Speaker: Finally, Research Reveals Which Tools Are Most Effective for Telecom Managers, Don Irvine, QuEST Forum, Chief of Staff
15:00	Best Practice Speaker: Enterprise Network Scanner to Enhance Security Monitoring, Sanjay Misra, Project Manager, Infosys Technologies Ltd.
15:30	Break
16:00	Executive Presentation: Simplify IT Complexity with Cloud Computing, Mark Beaumont, Group Manager Global Product Development - IT Solutions, Verizon Business UK
16:30	Workshop: Proposed KPI Enhancements to Reach a Wider Audience - Colm O'Keeffe, Services EMEA Quality Leader, Alcatel-Lucent and KPI Team
17:15	Workshop: Updates on Requirements and Measurements Handbooks - Alan Rutterford, Senior Consultant, Excel Partnership and QuEST Forum EMEA Secretary
18:00	Conclusion of Day 1
18:30	Networking Reception at Hotel
19:15	Networking Dinner / Event - Dinner Cruise

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 Printable Version of the Agenda - Day 1 and 2

DAY 2 Wednesday 14 July 2010 EMEA BEST PRACTICES CONFERENCE (Day 2)
07:45	Registration & Breakfast
08:00	Workshop: Jump Start into TL 9000: An Introduction to the TL 9000 Certification Process - Alan Rutterford, Senior Consultant, Excel Partnership and EMEA Secretary
09:00	Convene and Welcome Dr. Johannes Schuck, Director Central Quality Improvement, Alcatel-Lucent, QuEST Forum EMEA Chair
09:15	Keynote Presentation: Telecommunications Regulation in Germany and Europe, Dr. Iris Henseler-Unger, Vice President, Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railways
10:00	Executive Presentation: Long Term Evolution Experiences, Eric Berthels, Director, Ericsson
10:30	Break
11:00	Workshop: ITIL and TL 9000 - Manfred Kenull, Service and Operations Manager, Cisco
11:30	Workshop: Network Reliability and Benchmarking - Amador Lucero, Vice President Network Operations and Engineering, Qwest Communications and QuEST Forum Executive Board Member
12:15	Lunch
13:30	Best Practice Speaker: Evolving TL 9000 Measurements for Next Generation Networks and Products - Beth Ford, Lead Manager Supplier Quality, AT&T and QuEST Forum Member Representative
14:00	Workshop: Leveraging Value and Future Direction of PDR's - Ken Koffman, Global Corporate Quality Officer, BigBand Networks and QuEST Forum Executive Board Member
15:15	Break
15:45	Executive Presentation: Competing in a Global Economy - Key Performance Indicators that Win, JoAnn Brumit, CEO, KARLEE and QuEST Forum Executive Board Treasurer
16:15	Executive Panel: TL 9000 - The Metrics Challenge Amador Lucero, Vice President Network Operations and Engineering, Qwest and QuEST Forum Executive Board Member JoAnn Brumit, CEO, KARLEE and QuEST Forum Executive Board Treasurer Fraser Pajak, VP National Service Infrastructure Support, TELUS Communications and QuEST Forum Executive Board Chair Emeritus Suttamally Bala, Vice President, Wipro   Moderator: Ken Koffman, Global Corporate Quality Officer, BigBand Networks and QuEST Forum Executive Board Member
17:15	Conference Summary
17:30	Conference Close

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THURSDAY 15 JULY EMEA Leadership Team Meetings
08:00	EMEA BPC Planning Team Debriefing
10:00	Break
10:30	EMEA Leadership Meeting
12:00	EMEA Leadership Lunch
13:00	EMEA Leadership Meeting Resumes
15:00	Adjourn

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