Agenda

 


Executive Board Events
Preliminary Agenda
Meeting attire is business casual
Monday 21 SEPTEMBER
 EXECUTIVE BOARD EVENTS
7:00 Executive Board Breakfast
8:00 Executive Board
10:00 Break
10:30 Executive Board Meeting
12:00 Executive Board Lunch
1:00 Executive Board Meeting
3:00 Break
3:30 Executive Board Meeting
5:30 Executive Roundtable and Networking Event
7:30 Executive Board Dinner
By Invitation Only
10:00 Dinner ends

 


2009 Americas Best Practices
Conference
Preliminary Agenda
Conference attire is business casual
 Click here for a Print Version of the Agenda
Tuesday 22 SEPTEMBER
 Americas BEST PRACTICES CONFERENCE (Day 1)
7:00 Registration & Breakfast
8:00 Welcome & Opening Remarks
Kevin Calhoun
Executive Director, Global Quality and Environmental Management
Corning Cable Systems
8:15 Keynote Presentation:
AT&T's Supplier Management Program
Keith Connolly
VP Global Business and Operations Sourcing
AT&T
9:00 Executive Panel: Suppliers and Standards Influence of Best Practices
Grant Seiffert, President, TIA
Charles Kenmore, President & CEO, Anda Networks
Tony Beam, Director of Business Development, Tyco Electronics
Moderator Bryan Glutting, ACS Solutions
10:30 Break
11:00 Panel: Using TL 9000 to Drive Operational Efficiencies Workshop 1 – New Member Orientation
Process Technology in Supply Chain Management: A Case Study in Next Generation Quality Shiloh Coleman, Sector Supply Jennifer Simcox, BIZPHYX
Employee Driven, Everyday Improvement Michael Zink, Telcobuy.com
The Creation and Use of An Internal Score Card Tom Yohe, Telmar Network Technology
Moderator John Wronka, Alcatel-Lucent
12:30 Lunch TL 9000 Special Interest Groups – Can you see me now? – Art Morrical, Alcatel–Lucent
1:45 Executive Presentation:
Sustaining Business Excellence: Moving Proven Principles to the Next Generation
Tanya Penny
Vice President, Verizon Services Operations
Verizon
2:15 Workshop 2 – SOTS – What You Need to Know Workshop 3 – Jump Start
Belle Kipping, Cisco

 Bob Clancy, BIZPHYX
3:45 Break
4:15 Panel: Establishing the Infrastructure to Ensure a Successful Business Excellence Program Workshop 3 – Jump Start, cont‘d
Understanding the Customer Experience and Setting the Stage for Improvement Eric Lussow, Tellabs Bob Clancy, BIZPHYX
Improving Customer Satisfaction via Lean Principles Bernard Krupowicz, Tellabs
Got Metrics? A Back to Basics Approach to In-Process Metrics Jim Clarke, Tellabs
Moderator Joe Kunzer, Tellabs
5:45 Break
6:30 Networking Event and TL 9000 Recognition

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2009 Americas Best Practices
Conference
Preliminary Agenda
Conference attire is business casual
 Click here for a Print Version of the Agenda
Wednesday 23 SEPTEMBER
 Americas BEST PRACTICES CONFERENCE (Day 2)
7:00 Registration & Breakfast
8:00 Convene and Welcome
Stephen Halbrook
Director of Corporate Quality Assurance
Custom Cable Industries
8:15 Keynote Presentation:
ICT – Enabling a Sustainable Global Environment
Harald Stubert
Senior Expert Operational Assessment and Certification
Ericsson
9:00 Executive Panel: Managing Organizational Change / Economic Challenge
Minoru Takeno, Senior VP, Network Business Systems Group, Fujitsu Limited
Trevor Putrah, Chief Operating Officer, KGP Telecommunications
Moderator JoAnn Brumit, KARLEE
10:00 Executive Presentation:
Designing for Security, A New Dimension in Quality
Carlos Solari
VP, Quality Assurance, Security and Reliability
Alcatel-Lucent
10:30 Break
11:00 Panel: Business Excellence Workshop 4 – PDRs
Strategic Theme Based Value Transformation of Network Test Automation Solutions Pavan Kurapati, Infosys Technologies Tom Yohe, Telmar Network Technology

Ken Koffman, BigBand Networks
Driving Customer Loyalty Pavle Nikolic, ADVA Optical Networking
Getting the Most Value Out of TL 9000 Internal Audits Nancy Bell, Alcatel–Lucent
Moderator Mark Young, Tekelec
12:30 Lunch Creative Problem Solving - Diana Fiddick, BIZPHYX
1:45 Executive Presentation:
How to Excel in a Downward Trend Environment
Bryan Glutting
President and CEO
ACS Solutions
2:15 Panel: Continuous Improvement & Business Excellence Workshop 5 – TL 9000 Requirements Handbook R5
Improving Customer Satisfaction, One Experience at a Time Michael Boyd, iDirect John Wronka, Alcatel–Lucent
Continuous Improvement with The 8D Problem Solving Process Chad Brumit, KARLEE
Managing Software Test Measurements Via Automated Processes Michael Finelli, Tekelec
Moderator Ed Bryan, ADTRAN
3:45 Break
4:15 Panel: Transformers: Morphing TL 9000 Customer-Supplier Partnerships into Business Results
Jessica Bennett, Verizon
Beth Ford, AT&T
Ronna Smith-Zahner, Motorola
David Hsiao, Cisco Systems
John Russell, Telcordia
5:45 Conference Close

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2009 Work Group Meetings
Preliminary Agenda
Meeting attire is business casual
Thursday 24 SEPTEMBER
 Work Group Meetings
8:00 Oversight, TBE, Global
10:00 Break
10:20 Oversight, TBE, Global
12:00 Lunch on own
1:00 Oversight, TBE, Global
3:00 Break
13:20 Oversight, TBE, Global
5:00 Adjourn

 


2009 Work Group Meetings
Preliminary Agenda
Meeting attire is business casual
Friday 25 SEPTEMBER
 Work Group Meetings
8:00 IGQ
10:00 Break
10:20 IGQ
12:00 Lunch on own
1:00 IGQ
3:00 Adjourn

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