Strategic Vision

The quality management system of the future will be much more than process management, continuous improvement and business excellence. It will also include a clear quality path throughout the product lifecycle, develop tools to boost effectiveness across complex global supply value chains, and establish a set of common performance metrics for networks and devices to maximize the customer experience.

QuEST Forum developed and adopted a Strategic Vision in late 2006 to address the numerous interesting challenges and remarkable opporunities in the global telecom industry. It lays out a clear road map for the organization and TL 9000 standards, launch of new products and services for a broader audience, and new approaches to member value.

QuEST Forum's Strategic Vision guides the organization's efforts to:

Continually enhance the relevance of quality requirements and performance measurement standards to existing and new technologies at all supply value chain levels
Grow QuEST Forum to become the benchmark for non-profit quality associations by way of a highly satisfied membership, fiscal responsibility, and organizational competence
Develop into a leading source of quality data and industry trends through performance data reports, benchmarking, high-impact best practices events, and an extensive research library
Create a suite of expert resources that will broaden the interest, membership and participation of new industry entrants like global content and application providers
Offer a meaningful industry-wide forum for discussion of critical quality issues and comparative frameworks like CMMI, Lean, Six Sigma, TQM and others
Strive to be the foremost recognition vehicle for corporate quality performance results and individual contributors to the communications quality movement