Overview

QuEST Forum was formed in 1998 to pursue and achieve a goal of global telecommunications quality and industry-wide performance excellence.
Through the implementation of a common set of quality requirements, the collaborative activities of its global workgroups, an emphasis on industry best practices, and the delivery of a leading-edge measurement system, QuEST Forum advances the quality, reliability, and performance of telecom products and services around the world

Vision
To be the key global force in the telecommunications industry to improve quality of products and services to customers

Mission
Evolve the telecommunications industry-leading quality management system with standardized performance measurements and share best practices through industry collaboration

Strategic Objectives
QuEST Forum has established five organizational objectives and key strategies to realize these objectives. These objectives translate QuEST Forum's mission and vision into a tangible foundation and the strategies provide a framework for the work groups activities. More...

Strategic Vision 2010
QuEST Forum developed and adopted a Strategic Vision in late 2006 to address the numerous interesting challenges and remarkable opporunities in the global telecom industry. It lays out a clear road map for the organization and TL 9000 standards, launch of new products and services for a broader audience, and new approaches to member value. More...