- by Leigh Ann Perkins on
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Executive Director, Network Support Systems & QuEST Forum Chair Emeritus
Sankaran Ramanathan is currently Executive Director, Network Support Systems at Verizon Wireless, focused on strategic initiatives improving overall wireless device quality and customer experience. Mr. Ramanathan leads a team of technical professionals and engineers dedicated to evaluate return trends to achieve high performance standards. He is also responsible for quality management reviews with suppliers and OEMs to monitor KPI trends, improve performance metrics and achieve operational efficiencies.
He leads a group of professionals responsible for transformation of device quality assurance and testing to higher standards as part of supply chain management. Under his direction, the team has developed technical guidance procedures, customer issue detection tools, Joint-OEM-Tests to accomplish Return Rate Reduction and improve Defect Detection. Mr. Ramanathan has been part of Verizon Wireless in various executive positions and well experienced in the telecommunication industry for over 20 yrs. in the area of network planning, engineering and device operational management.
Prior to his current assignment, Mr. Ramanathan was responsible for Certification of Devices for Launch, implementing Pre-Launch User Trial processes, Global Field Inter-Op test requirements and performing quality analysis based on Network Device interactions. He has held several director positions in Network, Device and Technology and played critical role in Smart Phone launches and LTE deployment. He has led Cross Functional Network Planning, Performance, Engineering and Operation organizations across the country. He has global operational exposure on device technology and led the program management group responsible for wireless network voice and data services. Under his leadership, the team achieved ISO 17025 Certification, engaged in Verizon Lean Six Sigma projects and active participation in the QuEST Forum.
Mr. Ramanathan is an active member in the local community, volunteering/mentoring students at the High School, advisor for the Verizon Leadership Development Program, Leader of Somerset 4H Robotics Club and held officer positions in Toastmasters. He earned his MBA from Franklin University OH, Certification in Project Management from UC Berkley Extn. and Bachelors in Computer Engineering from Mumbai University, India.