Americas Region

The charter of the Americas Region seeks to advance QuEST Forum’s strategic objectives, services and products in the United States, Canada, Central America, South America and the Caribbean.

Americas Region Benefits

In addition to the benefits of the QuEST Forum and/or being TL 9000 certified, our region extends even more advantages to ICT organizations, including:

  • Special focus on regional supply chain quality and standards requirements
  • Increased opportunities for global carriers and suppliers to participate on a regional level
  • Multiple avenues for member contribution and participation at leadership and operational roles
  • Greater voice in dealing with local / regional regulatory bodies
  • Access to relevant quality resources and knowledge
  • Excellent showcase for best practices originating in North and South America

2016 Accomplishments

2017 Initiatives

  • Conducted the Americas Service Providers Summit in Nashville, Tennessee in September
  • Hosted the first strategic planning meeting at ADTRAN facilities in Huntsville, Alabama to establish a TL 9000 Roadmap proposal
  • Organized and identified companies that support QuEST Forum’s strategic goals to participate in the global C-level networking meetings
  • Strengthened new member participation in targeted work groups and sub-teams
  • Grew membership in the Caribbean and South America by leveraging member relationships
  • Plan and conduct the Americas second Service Providers Summit in conjunction with TM Forum in November
  • Deliver QuEST Forum education targeted to newly certified non-members
  • Continue to explore growth of memberships in the Caribbean and South America by leveraging CANTO partnership
  • Incorporate Member Satisfaction Survey data into improvements for increased regional value
  • Continue to build on the TL 9000 Roadmap plans in conjunction with global regional groups
  • Restart activities to increase TL 9000 awareness and grow QuEST Forum membership in Brazil

 Americas Region Leadership

 Ed Bryan  Ed Bryan
Software Quality Engineer, ADTRAN
Stephen Choy
Beth Ford Beth Ford
Senior Manager, Supplier Performance, AT&T Inc.
North Americas Secretary
Rodolfo Stecco Rodolfo Stecco
Latin American Partner TL 9000, TIEA Lead Auditor, QAQuality Austria
Latin Americas Secretary
  Stephen Choy
Americas Conference Chair